Reliable Tips

Reliable Tips for Wix Stores

Support

Safe diagnostic steps and how to reach the Reliable Tips developer through the Wix app listing.

Getting help

Merchants should contact the app developer through the Wix app listing when it is available. No email address, phone number, or chat channel is published here.

Never send credentials. Do not share passwords, API keys, access tokens, visitor tokens, or card numbers in any support message.

Safe diagnostic steps

  1. Confirm the app is installed on the correct Wix site and that Wix Stores is active.
  2. Open checkout in a private browser window with at least one item in the cart.
  3. If no tip appears, remember the fail-open behavior: a timeout makes checkout continue without a tip. Reload and try once more.
  4. Check that the tip amount is within the limits you configured and uses your store currency.
  5. Note the approximate time, the page address, and what you saw. A purchaseFlowId is safe to share if you have one.
  6. Check the order in your Wix dashboard to see whether the additional fee was applied.

Useful links